- what do they change
- job design - manual cashiers to self-checkout - structure of your job
- structural changes - like a company breaking into regional branches
- process changes - how we do things
- cultural - volkswagen fixing itself after the emissions scandal
- Kurt Lewin’s 3 steps of change
- upon problem, we pause and diagnose the problem
- change process: in hyperturbulent environments, likely to be always happening
- issues in the change process
- diagnosis — are we diagnosing the right problem?
- resistance
- passive resistance — don’t really like it
- sources of individual relationships
- fear of the unknown - how to use it, what’s coming if i don’t know how to use it
- learning organisation - always changing